Reservations are formalized according to the different generic or specific conditions accepted at the initial moment of confirmation: selected dates, number of guests, number of nights, entry and exit times of the property, etc.
Any subsequent modification of the conditions of the reservation must be accepted by both parties, and any substantial alteration of them may have an extra cost.
a) General cancellation conditions: unless expressly specified otherwise, reservations are considered non-refundable and the penalty amounts, in the event of cancellation or non-compliance with the agreed payment term, will be the total amount already paid.
b) Specific conditions: in the event that other cancellation policies are expressly publicized, they will govern in everything that expressly modify the general conditions.
c) Cancellation conditions due to Covid-19 or similar: in case of government prohibitions on passenger transit, both at the client's point of origin and at the destination, the right to free cancellation will be granted.
To benefit from this free cancellation exception, the reason for it must affect at least half of the clients and must consist of an express government ban on traveling to Mallorca or leaving the place of origin.
Decree 5/2022 of 16 May on noise in holiday homes establishes fines of up to 300,000 euros for the following reasons:
- Causing a nuisance to neighbours
- Using musical devices
- Generating loud noise
- Holding parties
- Inviting unregistered guests
- Not respecting the absolute silence from 23h to 9h in the morning